Complaints / Support

You will receive an email from us with the tracking number as soon as your package has been shipped (also check your spam folder >). Then you can easily track your package.
DHL : Click!
UPS : Click!
GLS : Click!
Simplelogistik : Click!

Was the box damaged upon delivery? If so, please always have the shipping company hold it and take photos for later warranty claims or exchanges.
We will be happy to replace the item, contact us by email: hallo@marielove.de , tell us your order number and send us pictures of the item.

Please send us an email to: hallo@marielove.de , tell us your order number, send pictures of the item in its original packaging (hygiene items = in their original packaging and unused), you can cancel your order within 14 days and return the item. In this case, we will not cover the return costs. The return address will be communicated after receipt of the pictures.

If you want to return a product or cancel an order before shipping, you can simply send us an email. You will then receive your money back in the same way as you paid. For bank transfers, notification of Iban has an advantage.

Then take a look here: Sex doll information

Then take a look here: Shipping Policy

Then take a look here: Secure Payment

Then take a look here: 50 euro voucher

Then take a look here: App products info

Then take a look here: You will see a green dot in the offer, next to it it says In stock.

Since we ship from several warehouses, it can happen that your order is split into two or more packages.

Since our items are hygiene items, they can only be returned in their original packaging and unused.

If you want to return a product because you don't like it, you have to pay for it yourself (outward shipping is always free), if of course If the product has a fault or doesn't work, we will cover the costs of return shipping or simply send you a replacement.

Our showroom will be completed on March 24. All information will then be available on the website : Marielove

You can reach us every weekday from 9 a.m. to 4 p.m. by phone (03381-55 22 902) , via Whatsapp , via email and via Facebook .

Just send us an email to: hallo@marielove.de , we will be happy to send you digital instructions .